Privacy policy

On this page you will find our Privacy Policy, Cookies Policy and Legal Notice.


This Privacy Policy is applicable to the data processing that Recognai, S.L.U carries out through this website: (hereinafter, the "Website") and/or those indicated. We recommend that you read it carefully before using this Website or providing your data through it. Do not hesitate to contact us with any questions you may have by e-mail: .


In this Policy you will find all the information related to the treatment of your personal data and the rights you can exercise to keep control over them. In this sense, you will find information about:


  1. Minimum age. To provide us with your personal information, you must be at least 14 years of age, and/or have sufficient legal capacity to use this Website.
  2. Truthfulness. When you provide us with your data to use our services, you guarantee that the data and information provided is real, truthful, updated and also belongs to you and not to third parties.In addition, you must notify us of any changes that occur in the data provided, responding in any case of the truthfulness and accuracy of the data provided at all times.
  3. Age and Veracity Control. From Recognai, S.L.U we reserve the right to verify your age and identifying information at any time, if necessary, even requiring an official document or equivalent procedure and, in case of detection of fraud that is proven or suspected that you are under the age indicated, to delete, temporarily disable and / or cancel your account.


Below, we explain how we treat your personal information and provide you, in detail, with all the relevant information concerning your privacy:

When you contact us through our channels (contact form, email):

What are the data collection channels?Waiting list form Sending e-mails to or other Recognai e-mail addresses.
What are the data collection channels?Identifying and contact information. We collect your identifying information (name and surname) and e-mail address, as well as any other information you voluntarily include in the communications you send us.
We may ask you for additional information if necessary to fulfill your request or requirement.
What are the purposes of the processing of your personal data?To answer your requests. The main purpose of the processing of this data will be to answer your requests, answer your questions and / or provide you with the required information, as well as, where appropriate, to follow up on your requests.
What is the basis of legitimacy that allows us to process your data? Is the provision of this data mandatory?Consent. The data provided for the above purposes will be processed on the basis of your consent, given when you voluntarily contact us through the means made available to you to either request information or make a request.
The information that you are required to provide will be indicated with an asterisk or similar. Without this information, we will not be able to respond to your inquiries or requests.
How long do we keep your information?All your personal information will be treated during the time your requests are being processed and for 6 months to follow up on them. At the end of this period, Recognai will keep this information, blocked, for the periods provided by law to meet any liabilities and to demonstrate compliance with our obligations. From this moment on, Recognai will only process the information in an anonymized way, so it will not be possible to link the statistical information with the specific users to whom it refers.
To whom do we transfer your personal information?We do not make any additional cession to carry out this treatment that those indicated, with general character, in point 4. To whom we yield your personal information?

When you have a contractual relationship with us (provision of services).

What are the data collection methods?Contracting Recognai's services (signing of contracts, acceptance of estimates, or other legal acts).
What data do we collect?Identification and contact information. We collect your identification data (name and surname) and e-mail and/or postal address, as well as any other data you voluntarily include in the communications you send us. Employment details : During the contractual relationship, we may collect data relating to the contact person representing the client company (name and surname, professional e-mail address, position and/or department).
What are the purposes of the processing of your personal data?To execute and maintain the contractual relationship between the Parties. The main purpose of the processing of this data will be to maintain and execute the contractual relationship between the parties, which may include: Administrative, fiscal, legal, accounting, and commercial management of customer data.  Realization and sending of budgets. Carrying out of works. Attention of consultations and claims via web, telephone, electronic or face-to-face. Establishment of meetings and customer visits. Collection management.
What is the basis of legitimacy that allows us to treat your data? Is it mandatory to provide this data?Execution of the contract.  The processing of the data is necessary for the execution of the contract between the parties.  
All data requested and processed by Recognai for the above purposes will be necessary for the purposes indicated. If they are not provided, it will not be possible to perform the services and administrative tasks related to them.
How long do we keep your information?All personal information will be treated for the duration of the contractual relationship between the parties. At the end of this period, Recognai will keep this information, blocked, for the periods provided for by law to meet any liabilities and to demonstrate compliance with our obligations.
To whom do we transfer your personal information?We do not make any additional transfer to carry out this treatment other than those indicated, in general, in point 4. To whom do we transfer your personal information? In this regard, we may use service providers for the provision of certain ancillary services (e.g., management software), who act as Processors. You will find more information on how these service providers act in point 4, mentioned above.

Navigation on the Website (cookies)

On this Web Site we use cookies or other tracking and tracing tools to collect information about the use that users make of the Web Site.

For more information on how we treat such tracking tools, please visit our Cookie Policy.

Argilla profiles in social networks.

Argilla has a profile in the main social networks, such as Twitter, Linkedin or YouTube.

When you become a follower of any of our pages on social networks, the processing of data will be governed by the terms of use, privacy policies and access regulations belonging to the corresponding social network and previously accepted by the user.

Recognai, S.L.U, in this sense, will treat your data for the purposes of properly managing its presence in the social network, informing you of activities, products or services, as well as for any other purpose that the regulations of social networks allow.

Please note that we have no influence over the information that the social network collects or how it processes it, so we recommend that you keep yourself informed of the purpose and scope of the collection of information that is done through these social networks.


In general, Recognai, S.L.U will not communicate your data to third parties. However, in addition to the transfers that we specifically indicate in the section in which we explain the characteristics of the different operations (point 3), we inform you of the communications that we can make, in general, and that affect all the previous treatments and their legitimate basis.

  1. Providers of essential services to perform the service we offer you (for example, computer hosting companies or platforms for sending commercial communications). Notwithstanding the above, these entities have signed the corresponding confidentiality agreements and will only process your data according to our instructions, not being able to use them for their own purposes or apart from the service they provide us.
  2. Public Bodies. We may disclose to the competent public authorities the data and any other information in our possession or accessible through our systems when there is a legal obligation to do so, as well as when required, for example, when the purpose is to prevent or prosecute abuse of services or fraudulent activities through our Website or web page. In these cases, the personal data you provide will be kept and made available to the administrative or judicial authorities.
  3. In the event of a corporate transaction : In the event of a merger, acquisition, sale of all or part of its assets or any other type of corporate transaction involving a third party, we may share, disclose or transfer user data to the successor entity (including during the pre-transaction phase).
  4. To third parties after aggregation or anonymization : we may disclose or use aggregated or anonymized data (i.e., data that cannot be linked to an identified or identifiable natural person) for any purpose.
  5. To third parties with the user's consent or other legitimate basis : In the event that we want to share data with third parties outside the scope of this Privacy Policy, we will always request your consent or inform you about it and its legitimate basis.

We also inform you that this Privacy Policy only refers to the collection, processing and use of information (relating to personal data) by us through your interaction with our Website. Access to third party Web pages that you can access through links from the Web Site have their own privacy policies over which we have no control. Therefore, before providing them with any personal information, we recommend that you inform yourself about their Privacy Policies.


Some of our service providers are located in countries outside the European Economic Area ("EEA").

The location of these companies outside the EEA implies the existence of an international transfer of your personal data, which could imply a lower degree of protection than that provided for in the European regulations. However, Recognai, S.L.U has implemented measures to ensure that such transfers do not result in a lower level of protection of your personal data.

In this sense, service providers outside the EEA have signed the corresponding standard contractual clauses approved by the European Commission ("STC"), an agreement signed between both entities by which the non-EU company guarantees that it applies European data protection standards.

Therefore, the use of these suppliers does not result in a lower level of protection of your personal data than the use of suppliers located in the European Union. You can consult the content of the TCHs in the following link:


You can exercise the rights guaranteed to you by law in relation to the processing of your personal data by contacting us by e-mail at .

Any request for rights that we receive will be dealt with as soon as possible and, in any case, within the maximum period permitted by law from the time we receive it. In some cases, we may need to ask you for a copy of your ID card or other identifying document if we need to verify your identity.

The rights you have as a data subject are as follows:

  1. Right to withdraw your consent

You may withdraw your consent in relation to all processing based on your consent at any time. However, withdrawal of consent will not affect the lawfulness of the processing based on the consent prior to its withdrawal.

  1. Right of access

You have the right to know what data is being processed, if applicable, and, if so, to obtain a copy of it, as well as to obtain information concerning:

the origin and recipients of the data;

the purposes for which the data is being processed;whether there is an automated decision-making process, including profiling;

the data retention period; and

the rights provided for by law.

  1. Right to rectification

You have the right to obtain the rectification of your personal data or to complete it when it is incomplete.

  1. Right of deletion

You have the right to request the deletion of your personal data if they are no longer necessary for the purpose for which they were collected or, as the case may be, if we are no longer authorized to process them.

  1. Right to data portability

You have the right to request data portability in the case of processing of your data that is based on your consent or the performance of a contract, provided that the processing has been carried out by automated means. In case of exercise of this right, you will receive your personal data in a structured format, commonly used and readable by any electronic device. However, you may also request, where possible, that your data be transmitted directly to another company.

  1. Right to limit the processing of your personal data

You have the right to limit the processing of your data in the following cases:

When you have requested rectification of your personal data during the period in which we verify the accuracy of your personal data.

When you consider that we are not authorized to process your data. In this case, you can ask us to limit its use instead of requesting its deletion.

When you consider that it is no longer necessary for us to continue processing your data and you want us to keep them for the purpose of exercising or defending claims.

In cases where there is processing based on our legitimate interest and you have exercised your right to object to such processing, you may ask us to limit the use of your data during the verification of the prevalence of such interests over yours.

  1. Right to object

You have the right to object at any time to the processing of your personal data based on our legitimate interest, including profiling.

Unsubscribe from commercial communications : Remember that you can at any time object to receiving such communications by sending an email to indicate e-mail. You may also opt out of this service by following the instructions at the bottom of the body of each electronic communication we send you.

  1. Right to file a complaint with the Supervisory Authority

Remember that, at any time, and in case you consider that we have violated your right to the protection of your data, you will be able to address in its defense to the corresponding Control Authority, in case of Spain, the Spanish Data Protection Agency ( ).


The security of your personal data is a priority for us. Therefore, Recognai, S.L.U has implemented all the necessary security measures to guarantee an effective use and treatment of the personal data provided by the user, safeguarding the intimacy, privacy, confidentiality and integrity of the same and makes use of the necessary technical means to avoid the alteration, loss, unauthorized access or treatment of your data, according to the state of the technology at any given moment.

Consequently, we comply with the security standards recommended to protect them. However, it is impossible to guarantee total security due to the nature of the Internet and because there may be malicious acts by third parties beyond our control.

We undertake to act promptly and diligently in the event that data security is compromised or compromised, and to inform you if relevant.


Below, we provide you with the laws and regulations that assist you, protect you and establish your rights, which have inspired this policy:

General Data Protection Regulation EU 216/679.

Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights.

Law 34/2002, of July 11, 2002, on information society services and electronic commerce.


Recognai, S.L.U may modify the content of the privacy policy at any time, especially when there are legislative, jurisprudential or interpretation modifications of the Spanish Data Protection Agency that affect the data processing carried out by Recognai, S.L.U through this Website.

Therefore, we recommend that you periodically review this Privacy Policy to be informed of how your personal data is processed and protected, as well as your rights.

This Privacy Policy was amended on May 21, 2021.


On this Web Site, (hereinafter, the "Web Site") we use cookies or other tracking and tracing tools to collect information about the use that users make of the Web Site.


A cookie is a file that is installed in the browser of your device (computer, mobile, etc.) in order to store and retrieve data. Cookies can have a multitude of purposes, depending on the purpose for which they have been configured: for example, to save preferences, collect usage statistics, enable technical functionalities, among others.


Recognai, S.L.U (Recognai) is responsible for the treatment of the information collected through cookies. (Recognai), with NIF B-87865283 and address at Calle Princesa, Nº 22, Madrid - 28008.

If you have any questions regarding the use of cookies, please write an email to and we will respond as soon as possible.


When you access the Website, even if you have not registered, the following information is collected through cookies:

Device information: During your use of the Website, we collect information about the mobile device from which you access the Website. The information we collect is the device model, operating system and version, unique device identifier and network.

Information about your location: We also obtain your IP address, time zone and mobile service provider, if any, which allows us to obtain a general location.

User browsing information: We collect information about your use of the Website. Specifically, the frequency of use, the sections you visit, use of specific functions, etc.


According to their purpose, we can classify cookies among the following:

  1. Technical Cookies : These cookies are those strictly necessary to navigate the Website and allow basic functions such as navigation from one section to another. They are responsible for technical aspects such as identifying profiles or sessions and managing tool preferences in the use, interaction and location of access to content. Also belonging to this category, due to their technical nature, are those cookies that allow the management, in the most effective way possible, of the advertising spaces included in the Website, without collecting information from users for other purposes, such as customizing that advertising content or other content.
  2. Statistical Cookies: These cookies measure and collect statistical information regarding the use made by the user of the Website, such as the time spent on it, the number of visits or the content visited. Such information allows us to understand how users interact with the Website, evaluate the performance of the site, which pages or sections of the Website are the most or least visited, including the quantification of the impacts of advertisements placed on the Website (if any). Having this information can solve errors, improve the design of the Web Site or the content offered through it.
  3. Preference or personalization cookies: Preference cookies allow the Website to remember user information so that the user can access the service with certain features that may differentiate their experience from that of other users. For example, your preferred language or the region from which you access, the number of results to display when the user performs a search, the appearance or content of the service depending on the type of device from which the user accesses the service.
  4. Behavioral advertising cookies: These cookies allow the management of advertising spaces that, where appropriate, have been included on the Website. However, the management of advertising spaces is based on the user's browsing profile. These cookies store information of the navigation of the users obtained through the continuous observation of their navigation habits, developing a specific profile of the user, so that the advertisements that appear in these spaces will be personalized for the user according to these habits.

Depending on the entity that manages them:

  1. Own Cookies : are those that are sent to the user's device from a computer or domain managed by the party responsible for the Website, in this case, Recognai, and from which the service requested by the user is provided.
  2. Third-party cookies: are those that are sent to the user's device from a computer or domain that is not managed by the party responsible for the Website, but by another entity that processes the data obtained through the cookies.

Depending on the length of time they remain activated:

According to the length of time they remain activated on the device we can distinguish:

  1. Session Cookies: they are designed to collect and store data during the time in which the / the user / a is browsing the Website and are disabled end navigation.
  2. Persistent Cookies: These store data and these can be accessed and processed for a period defined by the person responsible for the cookie, which can range from a few minutes to several years.

On our Website, we use the following cookies:

NamePurposeOur own/third party cookiesExpiery
_gaAnalyticsGoogle Analytics (Google LLC) in one year
ga#AnalyticsGoogle Analytics (Google LLC) in one year

The information we collect through cookies and other tracking devices is based on your consent, which we ask you for when you access the Website through an informative pop-up.

In this regard, you can withdraw your consent at any time as explained in section 8.

Technical cookies cannot be disabled, otherwise the proper functioning of the Website would be compromised. They are generally only set in response to actions taken when you request services from us, such as setting your preferences in relation to the cookies themselves, logging in or completing forms. In the event of deactivation, this may cause the use of some of the services of the Website to be limited by not being able to access certain functionalities and therefore your experience will be less satisfactory.


We use some third-party cookies, which are those cookies collected and managed by a third party, so these entities will receive your personal data collected through cookies for the purposes indicated for each cookie. These types of cookies are indicated in the table in section 4, as "Third Party Cookies"). This table identifies the third party that manages each cookie and provides a link to its conditions.

You can find out about the transfers to third countries that, where appropriate, are made by the third parties identified in this cookie policy in their corresponding policies (see the links provided in the "Own/Third Party Cookies" section, within the table in section 4).

However, below, we explain the main third-party cookies we use and their main features.

  1. Google Analytics:

To analyze the use of the Website we use the Google Analytics audience measurement system a web service of Google, Inc. ("Google").   Google will collect analytical and statistical information relating to the use of the Website by the user for the preparation of reports on the activity of the Website.

The international transfer to Google, Inc. is covered by the formalization of the standard contractual clauses approved by the European Commission.

For more information about Google Analytics, please visit: .


When you access our Website for the first time, you are shown a window in which you can indicate whether you accept cookies or whether you wish to configure or reject them, except for those strictly necessary. You can also withdraw your previously granted consent at any time.

If you would like to withdraw your consent related to the Cookies Policy at any time, you have two options: (i) withdraw your consent through the buttons enabled for this purpose in this Cookie Policy; or (ii) delete the cookies stored on your device through the settings and configurations of your Internet browser.

Please note that if you accept third-party cookies, you must delete them from the browser options or from the system offered by the third party itself.

You can find more information on how to disable cookies, depending on your browser, at the following links:




Safari:; for iOS:


The rights that you have as a data subject in relation to the protection of your personal data are indicated in the section "What are the rights that you can exercise as a data subject?" within the Privacy Policy.


We may update the Cookies Policy of our Web Site from time to time. Therefore, we recommend that you review this policy each time you access our Web Site in order to be properly informed about how and why we use Cookies.

Last modification: Oct 11, 2022.